Credit Report,Credit Score



Welcome to Grievance Redressal Cell

Your CRIF High Mark Credit Score plays a vital role in the loan application process. Banks and lender use credit score to assess your creditworthiness. Any missing or inaccurate data on your report might reduce chances of your loan approval. Therefore it is important that the information on your Consumer Credit Report should be accurate and complete.

Raise a Query for your Credit Report

Select this option if there is data missing in your CONSUMER CREDIT REPORT (CCR)

Select this option if you find any inaccurate information in your CONSUMER CREDIT REPORT (CCR)


How to initiate a dispute?

You can register your dispute if you find any missing data or incorrect information on your report with the following process. Keep your CRIF High Mark Credit Report reference number handy for raising a dispute:

By submitting your request online on this portal, or
By writing an email to crifcare@crifhighmark.com
View each and every section on report carefully. If you find any inaccuracy, discrepancy or missing data on your report click on available dispute buttons.
MISSING DATA (Select this option if there is data missing in your Consumer Credit Report (CCR)).
INACCURATE DATA (Select this option if you find any inaccurate information in your Consumer Credit Report (CCR)).

While raising dispute mention specific reason as to why do you feel information is missing/inaccurate and attach supporting document for the same on the mail and send to crifcare@crifhighmark.com


The financial institution or CRIF High Mark will take appropriate steps to resolve Dispute on Report within 30 days after being requested to do so.


The credit bureau can make changes in the individual's credit information only after such changes have been authorized by the concerned financial institution.


If the updated report display the changes that the individual has disputed, CRIF High Mark will inform the individual mentioning that the changes have been made as per requested dispute. If the changes are not made as per the individual's request, the individual will be informed about all the steps taken to resolve dispute (with dates) and then Individual can directly contact the respective financial institution for further resolution of the query.


Read about our dispute resolution policy
For further questions or support, reach out to our customer service desk



Note :

If you are unable to raise a dispute with above mentioned options
Then you can raise it by writing to CRIF High Mark 3B-01, 02 & 03, 3rd Floor Phoenix Paragon Plaza CTS No. 124 B, 15, L.B.S Marg | Kurla (West), Mumbai-400070 India

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